OFFICE OPEN TO PUBLIC
Q: Are you
closing your offices to the public?
A: Commencing on Monday, March 23, 2020, we will be closing all
property offices to the public until at least Monday, April 7,
2020.All employees who are necessary to operate and maintain our
properties will remain on-site. We encourage residents to do all
property-related business, such as rental payments, work orders,
communications, etc., by phone, email or through the Resident
Portal. Residents are discouraged from entering our offices except
in an emergency situation and should contact the staff prior to
coming to the office in person.
Q: If you are closing the office, how do I get my
A: At this time, we are accepting all packages to support our
resident needs including medications and food delivery.
At properties where we operate package rooms/lockers, residents
will continue to retrieve their packages in the same manner.
However, in order to support the health and safety of our
residents, we are following CDC guidelines including regular
sanitizing of the package rooms/lockers.
For properties where deliveries are made directly to resident units
by delivery companies (UPS, FedEx, USPS, Amazon, etc.), that will
continue as usual.
At properties where packages are delivered to the office, our staff
will contact the recipient and deliver to the unit by placing the
package inside just past the door. Social distancing is requested
during the delivery.
Q: Will I still be able to come into the office to access
coffee, popcorn and refreshment services?
A: No. To facilitate social distancing, we will immediately
stop offering all coffee, popcorn or refreshments in our leasing
centers until further notice.
Will you still be completing work orders?
A: We will continue to complete all work
orders as they come into the office to meet our resident’s needs.
Prior to providing an in-unit repair or maintenance service,
we will contact the resident and inquire as to whether any of the
occupants: (a) have recently traveled and where, (b)
experienced any recent sickness and its nature and (c) are
currently self-quarantined. Once the unit is determined safe
for entry, maintenance workers will follow CDC guidelines and wear
protective gloves and masks, wipe down and sanitize the areas where
they will be working and request appropriate social distancing
between the staff and residents in the unit, if
Are you only completing emergency work orders?
A: No. We will continue to complete all
work order requests as they are received to meet our resident’s
I am locked out of my apartment, will staff still be deployed to
the unit to provide me access to my unit and/or
A: We will continue to provide lockout services
in order to ensure our residents continue to have access to their
apartment and bedroom.
a resident is ill or quarantined, will you still access my
A: It is the resident’s and roommate’s
responsibility to notify the office of any recent illnesses,
quarantine or recent travel undertaken prior to initiating a work
order or requesting a property team member to access your
apartment. Permission should be received from all residents
in the apartments prior to submitting any work orders that require
access to your apartment. In the event you or one of your
roommates have tested positive for COVID-19, only emergency
work-orders including those with life and safety implications will
Q: I have lost income due to lay off,
shortened hours or termination. Do I still have to pay my
A: Rent is still due according to the lease agreement. Please refer
to your lease agreement for any additional questions on when
payments are due. We will not be abating any rental payments. We
will also, , follow all federal, state and local regulations
mandated in response to COVID-19..
Q: I know you are temporarily closed on Saturday and
Sunday, will there be any additional shortened hours?
A: As events unfold, we may consider additional changes to our
hours of operation. Please visit the property website for current
hours of operation.
Q: Will you continue providing shuttle services to
A: For Universities that continue to welcome students to campus and
offer services such as food services, counseling and student
support, health services, library access, etc., we will operate
shuttle service on a limited basis. Check the property
website for updated shuttle schedules.
For Universities that are closed and no longer offering the types
of services listed above, we will temporarily suspend shuttle
service to the campus.